Dear Valued Guest,Thank you for choosing to stay with us again and for sharing such a detailed review. We are truly delighted to know that you enjoyed your second stay at Hotel Indigo Katong and appreciated our convenient location, nearby dining options, shopping malls, and easy access to public transportation.It is wonderful to hear that you enjoyed the breakfast as well, and we are especially grateful for your continued support. We look forward to welcoming you back for a third stay and many more relaxing visits in the future.Warmest Regards,?Jolin ChanNeighbourhood Host, Front Office
尊敬的宾客，感谢您抽出时间分享如此详细的入住反馈。很抱歉此次入住体验未能达到您的期望，我们真诚感谢您的坦率意见。英迪格酒店的设计理念是以当地区域文化为灵感，结合现代元素呈现独具特色的邻里风格。我们遗憾得知，您对娘惹风格的呈现方式、整体装潢及细节未能产生认同感，相关意见我们已转达给设计与管理团队作为後续检视与改进的参考。关於您提到的早餐内容、游泳池、健身房以及整体性价比，我们理解您的感受。英迪格品牌定位为精品酒店，侧重於个性化与社区文化体验，而非大型高端度假设施，但我们同样认同，设施品质与餐饮体验仍有提升空间。对於您认为服务体验较为有限、整体感受偏向一般，我们深表遗憾。我们始终致力於提供真诚而贴心的服务，您的反馈将帮助我们进一步检讨并加强团队培训。再次感谢您宝贵的意见。我们非常重视每一位宾客的声音，并会持续努力提升整体体验。若未来有机会再次欢迎您入住，我们希望能为您带来更好的感受。此致值班经理
尊敬的宾客，感谢您抽出宝贵时间与我们分享此次入住体验，也衷心感谢您一直以来对英迪格酒店的喜爱与支持。我们非常高兴得知您和家人在入住期间整体体验愉快，同时也为孩子的小插曲最终平安无事而感到欣慰。感谢您特别提及前台同事自强在当时所提供的协助。他在第一时间积极协助联系医院并持续跟进，充分体现了我们对宾客关怀与责任的服务理念。您的肯定对他和整个团队而言都是莫大的鼓励，我们也会第一时间转达您的感谢。此外，也很高兴此次入住为您带来了意外而美好的回忆。能够成为您旅途中温暖故事的一部分，是我们的荣幸。再次感谢您的信任与认可。我们诚挚期待在不久的将来再次欢迎您和家人的光临，祝您一切顺心。值班经理Jolin Chan
Dear Ms. Cassie, Thank you so much for taking the time to share your wonderful review!We are delighted to hear that you had such a great five-day stay with us. It is fantastic to know that you found the room clean and hygienic, enjoyed the beautiful night view, and appreciated our swimming pool, gym facilities, and delicious breakfast. We are especially pleased that our front desk team made a positive impression with their warm and thoughtful service.Your kind words truly motivate our entire team, and we are so glad we could provide you with a comfortable and enjoyable experience throughout your stay.We look forward to welcoming you back to Hotel Indigo Singapore Katong again soon!Warmest Regard, Jolin Chan Neighbourhood Host, Front Office
