Dear Valued Guest,Thank you for choosing to stay with us again and for sharing such a detailed review. We are truly delighted to know that you enjoyed your second stay at Hotel Indigo Katong and appreciated our convenient location, nearby dining options, shopping malls, and easy access to public transportation.It is wonderful to hear that you enjoyed the breakfast as well, and we are especially grateful for your continued support. We look forward to welcoming you back for a third stay and many more relaxing visits in the future.Warmest Regards,?Jolin ChanNeighbourhood Host, Front Office
尊敬的賓客，感謝您抽出時間分享如此詳細的入住反饋。很抱歉此次入住體驗未能達到您的期望，我們真誠感謝您的坦率意見。英迪格酒店的設計理念是以當地區域文化為靈感，結合現代元素呈現獨具特色的鄰里風格。我們遺憾得知，您對娘惹風格的呈現方式、整體裝潢及細節未能產生認同感，相關意見我們已轉達給設計與管理團隊作為後續檢視與改進的參考。關於您提到的早餐內容、游泳池、健身房以及整體性價比，我們理解您的感受。英迪格品牌定位為精品酒店，側重於個性化與社區文化體驗，而非大型高端度假設施，但我們同樣認同，設施品質與餐飲體驗仍有提升空間。對於您認為服務體驗較為有限、整體感受偏向一般，我們深表遺憾。我們始終致力於提供真誠而貼心的服務，您的反饋將幫助我們進一步檢討并加強團隊培訓。再次感謝您寶貴的意見。我們非常重視每一位賓客的聲音，并會持續努力提升整體體驗。若未來有機會再次歡迎您入住，我們希望能為您帶來更好的感受。此致值班經理
尊敬的賓客，感謝您抽出寶貴時間與我們分享此次入住體驗，也衷心感謝您一直以來對英迪格酒店的喜愛與支持。我們非常高興得知您和家人在入住期間整體體驗愉快，同時也為孩子的小插曲最終平安無事而感到欣慰。感謝您特別提及前臺同事自強在當時所提供的協助。他在第一時間積極協助聯系醫院并持續跟進，充分體現了我們對賓客關懷與責任的服務理念。您的肯定對他和整個團隊而言都是莫大的鼓勵，我們也會第一時間轉達您的感謝。此外，也很高興此次入住為您帶來了意外而美好的回憶。能夠成為您旅途中溫暖故事的一部分，是我們的榮幸。再次感謝您的信任與認可。我們誠摯期待在不久的將來再次歡迎您和家人的光臨，祝您一切順心。值班經理Jolin Chan
Dear Ms. Cassie, Thank you so much for taking the time to share your wonderful review!We are delighted to hear that you had such a great five-day stay with us. It is fantastic to know that you found the room clean and hygienic, enjoyed the beautiful night view, and appreciated our swimming pool, gym facilities, and delicious breakfast. We are especially pleased that our front desk team made a positive impression with their warm and thoughtful service.Your kind words truly motivate our entire team, and we are so glad we could provide you with a comfortable and enjoyable experience throughout your stay.We look forward to welcoming you back to Hotel Indigo Singapore Katong again soon!Warmest Regard, Jolin Chan Neighbourhood Host, Front Office
